Strategic Enterprise Management in the taps and fittings sector: the application of the Balanced Scorecard methodology to Business Intelligence Systems

Global competition is intensifying and so companies need to optimize their operational business processes. But this is no longer enough because they must also be able to react quickly on a strategic level to new developments, considering alternatives and taking the correct decisions. In the latest few years, it has become obvious that only efficient enterprise management processes ensure the consistent realization of strategy and its continuing translation into the day-today activities, one of the most important success factors in enterprise management today. In the light of the above said considerations, and through the analysis of the taps and fittings sector of north-eastern Piedmont, with this work we want to display: the main perspectives of analysis companies should adopt for their business performance; the main key performance indicators (KPI) for each perspective; the organization of KPI in a business intelligence (BI) system to optimize strategic management.